Trax Retail wanted a flexible and robust platform that could help do away with multiple tools, simplify processes with workflows and approval mechanisms, while providing custom reports for analytics. While the organization was always looking to have a unified platform to handle all of its ticketing requirements, the right opportunity presented itself when Trax decided to undergo an organizational restructuring to help drive its growth aspirations.Īt this point, Meir and his team began scouting for a tool that could act as the focal point for all things related to service request and delivery within the organization.
#TRAX RETAIL PRICING DRIVERS#
The IT leadership team also believed that they had to work towards improving the service delivery standards within the organization, acting as one of the key drivers of the transformation.Īs a swiftly growing business, the need for a robust IT system and process was imperative to enabling employees to perform at their best, without the need to grapple with multiple tools. Trax Retail had a multitude of systems used across IT, security and other business processes posing unnecessary complexities in the way it handled organization-wide service delivery. Unlocking the potential of enterprise class service delivery
We spoke to Meir Naim, Senior Architecture Manager of Business Applications at Trax Retail to understand more about their business, and how IT plays a pivotal role in driving business results. With cutting-edge technology and automation, the company helps its customers navigate the new frontier of retail, where the best of the physical and digital meet at the shelf. Leading CPG businesses and retailers use Trax to create positive shopper experiences and maximize revenue potential at all points of sale.Īs a pioneer in computer vision, Trax continues to set the standard for innovation and excellence in the retail technology space. The company serves customers in more than 90 countries providing services such as dynamic merchandising, in-store execution, shopper engagement, market measurement, analytics, and shelf monitoring solutions. Trax is a global technology company with hubs in the United States, Singapore, and Israel.
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